Refund & Cancellation Policy

How to Cancel

• Cancel anytime through your account dashboard
• Contact our support team at admin@fulmico.com
• Call us at +44 7537 175639 during business hours
• No cancellation fees or penalties

Cancellation Effects

• Service continues until the end of your current billing period
• No further charges after cancellation
• Access to automations stops at period end
• Data export available for 30 days post-cancellation
• Account can be reactivated at any time

General Refund Terms

As outlined in our Terms of Service, subscription fees are generally non-refundable. This policy ensures we can continue providing reliable service and support to all customers.

Exceptional Circumstances

Refunds may be considered on a case-by-case basis for the following situations:

• Technical Issues: Extended service disruptions preventing platform usage
• Billing Errors: Duplicate charges or incorrect billing amounts
• Service Failures: Core functionality unavailable for extended periods
• Annual Plans: Pro-rata refunds for unused portions (exceptional cases only)

Billing Frequency

• Monthly Plans: Billed every 30 days from subscription start
• Annual Plans: Billed yearly with discount applied
• Auto-Renewal: Subscriptions automatically renew unless canceled
• Advance Billing: All services billed in advance of service period

Payment Failures

• 3 automatic retry attempts over 7 days
• Email notifications for failed payments
• 7-day grace period to update payment information
• Service suspension after grace period expires
• Account reactivation upon successful payment

Processing Timeline

Refund Method

• Refunds issued to original payment method
• Credit card refunds appear as credits on your statement
• Alternative methods available if original method unavailable
• Refund confirmation sent via email

Upgrading Plans

• Immediate access to upgraded features
• Pro-rata billing for remaining billing period
• Next billing cycle at new plan rate
• No additional fees for plan upgrades

Downgrading Plans

• Change takes effect at next billing cycle
• Continue with current features until cycle end
• No partial refunds for downgrades
• Data retention according to new plan limits

For any billing questions, refund requests, or cancellation assistance, please contact our support team:

We may update this Refund & Cancellation Policy periodically to reflect changes in our practices or legal requirements. We will notify customers of any material changes by posting the updated policy on our website and updating the "Last updated" date above.

Continued use of our services after policy changes constitutes acceptance of the updated terms.